Information Technology Services
Information Technology Services (ITS) is committed to collaboratively planning and maintaining Western’s technology infrastructure. Our key responsibilities include providing technical assistance to academic and administrative customers, administering wired and wireless networks and data centers, programming application and database integration, and ensuring data security. ITS strives to meet the university’s technology needs dependably, responsibly, and securely.
Academic Technology & User Services
The Academic Technology and User Services team supports students, faculty, and staff with technology tools and services. From password management and software solutions to classroom technology and wireless networking.
Enterprise Application Services
The Enterprise Application Services team supports critical software systems at Western, including admissions, financial aid, payroll, and facilities management. EAS encompasses three main areas—API (Analysis, Programming, & Integration), PMO (Project Management Office), and DBASM (Database Administration & System Maintenance).
Enterprise Infrastructure Services
The Enterprise Infrastructure Services team provides essential technologies that support Western's teaching, learning, and research initiatives. From internet and voice services to cloud integration and connectivity, EIS ensures that Western's infrastructure is reliable and secure across the university community.
Information Security Office
The Information Security Office team provides resources to support Western’s campus community in maintaining strong information security practices. The team supports policy creation, vulnerability scanning, incident response, security awareness training, and consulting to help safeguard university systems and data.
Associate Vice President and Chief Information Officer
Chuck Lanham, the Associate Vice President (AVP) and Chief Information Officer (CIO), oversees the strategic direction and management of technology services at Western Washington University. Chuck joined Western in 2017, bringing over 20 years of higher education IT experience from his previous roles at Portland State University and the University of Idaho. He is committed to advancing the university's technological capabilities to support faculty, students, and staff.
Organization Chart
Associate Vice President and Chief Information Officer: Chuck Lanham
ACADEMIC TECHNOLOGY & USER SERVICES, Director: John Farquhar
- Assistant Director of Teaching, Learning & Technology: Michael Wilder
- AV Technologies
- Center for Instruction
- Learning Systems
- Digital Video Services
- Digital Media Center
- Student Tech Center
- Assistant Director of Desktop Support Services: Rick Nichols
- Desktop Support
- Help Desk
- Lab Services
- Software Services
- Assistant Director of Teaching, Learning & Technology: Michael Wilder
IT SECURITY OFFICE, Director of Information Security: Beth Albertson
- IT Security Manager: Ken Pearce
ENTERPRISE APPLICATION SERVICES, Director: Wanna VanCuren
- EAS Associate Director: Scott Giles
- Analysis, Programming & Integration (API)
- Database Mgmt & Systems Maintenance (DMSM)
- Project Management Office
- EAS Associate Director: Scott Giles
ENTERPRISE INFRASTRUCTURE SERVICES, Director: Chris Miller
- Associate Director and Principal IT Architect: Jon Junell
- Unix Systems
- Developer Operations
- Microsoft Systems
- System Automation
- Telecom Operations
- Network Services
- Physical Network
- Associate Director and Principal IT Architect: Jon Junell
Assistant to Assistant VP: Diane Bateman